Terms of service

Last Updated: September 4, 2026

Welcome to Pungakan. These Terms of Service ("Terms") explain the terms and conditions that apply to your access to and use of our website, purchase of products, and use of our online shopping services available at https://www.pungakan.com/.

By accessing our website, placing an order, or using our services, you acknowledge that you have read, understood, and agree to these Terms and our Privacy Policy.

If you do not agree with these Terms, please do not use our website or purchase products from Pungakan.

1. About Our Store

Pungakan is an independently operated online retailer specializing in water bottles and related coffee cups and straws. We offer convenient online shopping services to our customers through our website.

Our website is powered by Shopify, which provides e-commerce infrastructure, secure checkout technology, payment processing support, and order management tools that help us operate our online store.

2. Website Use and Eligibility

By using our website, you confirm that you have the legal capacity to enter into a purchase agreement under applicable laws.

Customers below the legal purchasing age in their location must use our services with the involvement and permission of a parent or legal guardian.

You agree to use our website only for lawful purposes and in accordance with these Terms and applicable laws.

We reserve the right to restrict access, refuse service, or cancel orders when reasonably necessary to prevent fraud, unauthorized activities, misuse, or violations of these Terms.

3. Customer Information and Responsibilities

To complete purchases and provide our services, customers must provide accurate, complete, and current information.

You are responsible for ensuring that your name, email address, billing information, shipping address, and contact details are correct.

Incorrect or incomplete information may result in processing delays, delivery problems, or unsuccessful delivery attempts.

4. Products, Descriptions, Pricing, and Taxes

We make reasonable efforts to ensure that product descriptions, images, colors, sizing information, and prices displayed on our website are accurate.

However, minor variations may occur due to differences in screen settings, lighting conditions, manufacturing processes, or product availability.

All prices are displayed in USD unless otherwise stated. Product information, availability, and pricing may be updated periodically.

Applicable taxes, customs duties, or additional charges may apply depending on your location and applicable regulations.

We reserve the right to modify, discontinue, or limit product availability where permitted by applicable laws.

5. Orders, Payment, and Acceptance

Submitting an order represents your request to purchase products from Pungakan.

An order is accepted after payment has been successfully processed and an order confirmation has been issued.

By completing checkout, you authorize Pungakan and applicable payment providers to process payment information necessary to complete your purchase.

We may review, refuse, or cancel orders when reasonably necessary, including:

  • Suspected fraudulent activity.
  • Incorrect pricing or product information.
  • Product availability limitations.
  • Payment processing issues.
  • Errors affecting order fulfillment.

If an order is canceled after payment has been processed, eligible refunds will be issued to the original payment method. Processing times may vary depending on your payment provider.

6. Payment Security

Payments are processed securely through Shopify and authorized third-party payment providers available during checkout.

Pungakan does not store or have access to complete payment card information, including full card numbers or security codes.

Payment providers process payment information according to their own security standards, terms, and privacy policies.

7. Shipping and Delivery

Shipping methods, processing times, shipping costs, and delivery information are described in our Shipping Policy.

Orders are generally processed within 1–3 business days after payment confirmation.

Tracking information will be provided when available after shipment.

Estimated delivery times are provided for reference only and may be affected by circumstances outside our reasonable control, including carrier delays, customs procedures, weather conditions, holidays, or transportation issues.

If your order experiences delays, damage, loss, or delivery issues, please contact our customer support team. We will review the situation and provide reasonable assistance.

8. Returns and Refunds

Returns, exchanges, and refunds are handled according to our Return & Refund Policy.

Customers must contact Pungakan before returning products to receive return instructions and confirm eligibility.

Approved refunds will be processed according to our refund procedures and issued to the original payment method.

9. Prohibited Activities

You agree not to use our website or services for unlawful or unauthorized purposes, including:

  • Violating applicable laws or regulations.
  • Providing false, misleading, or fraudulent information.
  • Attempting to interfere with website security or operation.
  • Uploading harmful software, viruses, or malicious code.
  • Copying, reproducing, or using website content without authorization.

10. Third-Party Services

Our website may use third-party services, payment providers, applications, or links to support our business operations.

These third parties operate independently and are responsible for their own services, security practices, terms, and privacy policies.

11. Intellectual Property

All website content, including text, images, graphics, logos, product descriptions, designs, trademarks, and other materials, is owned by or licensed to Pungakan and protected under applicable intellectual property laws.

Unauthorized copying, reproduction, distribution, modification, or use of our website content is prohibited.

12. Disclaimer and Limitation of Liability

We make reasonable efforts to maintain accurate website information and provide reliable online services.

However, website availability may occasionally be affected by maintenance, technical issues, or circumstances beyond our reasonable control.

Pungakan will make reasonable efforts to assist customers with issues caused by external circumstances, including third-party service interruptions, carrier delays, or technical problems.

13. Indemnification

You agree to indemnify and hold Pungakan harmless from claims, damages, liabilities, or expenses resulting from your violation of these Terms, misuse of our services, or violation of applicable laws.

14. Governing Law and Consumer Rights

These Terms are governed by applicable laws relevant to our business operations and customer transactions.

Nothing in these Terms limits mandatory consumer protection rights that cannot legally be excluded under applicable laws.

Your statutory consumer protection rights remain unaffected.

15. Changes to These Terms

Pungakan may update these Terms from time to time to reflect changes in our services, business practices, or legal requirements.

Updated Terms will be posted on this page with a revised "Last Updated" date.

16. Related Policies

Contact Information

For questions regarding orders, payments, shipping, returns, or these Terms of Service, please contact our customer support team:

Store Name
Pungakan 

Website
https://www.pungakan.com/

Customer Support Email
hello@pungakan.com

Phone
+1 715-201-9746

Business Address
812 N 28th Ave
Wausau, WI 54401
United States

Customer Support Hours
Monday – Friday: 9:00 AM – 6:00 PM GMT