Privacy policy

Last Updated: September 4, 2026

At Pungakan, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit our website, place an order, contact us, or otherwise interact with our services.

Pungakan is an independently operated online retailer providing drinkware products to customers in supported locations. We use Shopify as our e-commerce platform to provide website hosting, secure checkout, payment processing, and order management services.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

We collect personal information that is necessary to provide our services, process orders, communicate with customers, and improve our website experience.

Information You Provide

When you place an order, contact us, or interact with our website, we may collect the following information:

• Full name
• Billing address
• Shipping address
• Email address
• Phone number
• Order details and purchase history
• Customer service communications

Payment Information

Payments are processed securely through Shopify and applicable third-party payment providers available during checkout.

Pungakan does not store or have access to your complete payment card information. Payment information is handled directly by applicable payment providers according to their own security practices and privacy policies.

Automatically Collected Information

When you visit our website, certain information may be automatically collected, including:

• IP address
• Device information
• Browser type
• Operating system
• Time zone information
• Pages viewed
• Website interactions
• Referral sources

This information may be collected through cookies, log files, pixels, and similar technologies to help us operate, analyze, maintain, and improve our website, services, and customer experience.

How We Use Your Information

We may use your personal information for the following purposes:

• Processing and fulfilling customer orders
• Sending order confirmations and updates
• Arranging shipping and delivery
• Providing customer support
• Managing returns, refunds, and exchanges
• Preventing fraud, unauthorized transactions, and security risks
• Improving website performance and functionality
• Understanding customer preferences and website usage

Where permitted by applicable laws, we may use your information for marketing communications, promotional offers, and product updates. You may unsubscribe from marketing emails at any time by following the instructions provided in the communication.

Cookies and Similar Technologies

We use cookies and similar technologies to improve website functionality, remember customer preferences, analyze website traffic, and support marketing activities.

Cookies help us understand how visitors use our website and allow us to improve our products, services, and overall customer experience.

We may use third-party analytics and advertising technologies to measure website performance, evaluate marketing campaigns, and improve advertising effectiveness.

You may manage or disable cookies through your browser settings or available cookie management tools. Please note that disabling cookies may affect certain website features.

Sharing of Personal Information

We do not sell your personal information for monetary compensation.

We may share your information with trusted third-party service providers that help us operate our business, including:

Shopify

Shopify provides our e-commerce platform, website infrastructure, checkout services, payment processing support, and order management tools.

Payment Providers

Payment providers securely process transactions and handle payment information according to their own privacy policies and security practices.

Shipping and Fulfillment Partners

Shipping and fulfillment partners may receive necessary information required to process and deliver customer orders.

Analytics and Advertising Providers

We may use analytics and advertising services to understand website performance, measure marketing activities, and improve customer experiences.

Legal Requirements

We may disclose personal information when required to comply with applicable laws, regulations, legal processes, court orders, or government requests.

International Data Transfers

Your personal information may be processed or stored in countries where we, Shopify, or our service providers operate.

We take reasonable steps to ensure your information is handled appropriately and protected according to applicable privacy requirements.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of personal information where applicable
• Withdraw consent for marketing communications
• Opt out of certain advertising activities where applicable

To exercise your privacy rights, please contact us using the information provided below.

Data Retention and Security

We retain personal information only for as long as necessary to:

• Complete customer orders
• Provide customer support
• Maintain business records
• Prevent fraud
• Meet legal obligations

We use reasonable administrative, technical, and organizational safeguards to help protect personal information from unauthorized access, misuse, or disclosure.

However, no electronic transmission or storage method can be guaranteed to be completely secure.

Children’s Privacy

Our website and services are not intended for children under the age of 13.

We do not knowingly collect personal information from children. If you believe that a child has provided personal information, please contact us so we can take appropriate action.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, services, or applicable legal requirements.

Any updates will be posted on this page with a revised "Last Updated" date.

Contact Information

Store Name
Pungakan

Email
hello@pungakan.com

Website
www.pungakan.com

Phone
+44 7951 935801

Business Address
11 Mandeville Close
London SE3 7AQ
United Kingdom

Customer Support Hours
Monday – Friday: 9:00 AM – 6:00 PM GMT