Shipping policy

Last Updated: September 4, 2026

At Pungakan, we are committed to providing reliable, transparent, and efficient shipping services for customers worldwide. This Shipping Policy explains our order processing procedures, estimated delivery times, shipping costs, tracking information, and other important shipping details.

1. Order Processing Time

All orders placed through Pungakan are processed within 1–3 business days after payment confirmation.

Business days refer to regular working days and exclude weekends, public holidays, and circumstances that may affect normal order processing operations.

Orders placed during weekends or public holidays will begin processing on the next available business day.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

2. Estimated Delivery Time

The estimated delivery timeframe includes both order processing time and shipping transit time:

Total Delivery Time = Processing Time + Shipping Time

• Processing Time: 1–3 business days
• Estimated Shipping Time: 6–9 business days
• Total Estimated Delivery Time: 7–12 business days

We offer delivery services to many countries and regions. Delivery coverage may vary depending on the destination, product availability, and applicable delivery restrictions.

Please note that delivery times are estimates and may vary depending on factors such as destination, shipping carrier performance, customs clearance procedures, weather conditions, public holidays, and other circumstances beyond our reasonable control.

Possible causes of delivery delays may include:

• Shipping carrier delays or transportation disruptions.
• Customs inspections or import processing procedures.
• Incorrect or incomplete shipping information provided by customers.
• Public holidays, seasonal demand, or increased order volume.
• Unexpected logistics or operational circumstances.

3. Shipping Costs

Pungakan provides Free Shipping on eligible orders within supported shipping regions.

Any applicable shipping fees will be clearly displayed during checkout before payment is completed.

4. Order Fulfillment

Pungakan is an online retailer specializing in drinkware and cup products, serving customers worldwide.

Orders are processed after payment confirmation and shipped through reliable shipping carriers and logistics partners based on product availability, inventory status, and destination requirements.

Depending on product availability, inventory location, and shipping requirements, orders may be fulfilled through different shipping facilities to support efficient processing and delivery.

Pungakan is responsible for order processing, shipment coordination, customer communication, and providing reasonable assistance regarding delivery-related concerns.

5. Tracking Information

After your order has been shipped, tracking information will be sent to the email address provided during checkout.

Please allow 24–72 hours after shipment for tracking information to become active or display updated shipment details in the carrier system.

Depending on the destination and available shipping services, orders may be delivered through different shipping carriers or local delivery providers.

6. Shipping Address Accuracy

Customers are responsible for providing accurate and complete shipping information during checkout.

If you need to update your shipping address, please contact us as soon as possible after placing your order.

Once an order has entered the fulfillment or shipping process, we may be unable to modify the shipping address or redirect the package.

7. Order Cancellation Requests

Customers may request order cancellation before the order enters the fulfillment process.

Once an order has been processed, packed, or shipped, cancellation requests may no longer be available.

For additional information regarding cancellations, returns, and refunds, please refer to our Refund Policy.

8. Delayed, Missing, or Lost Packages

While we make every reasonable effort to support successful delivery, delays may occasionally occur due to circumstances beyond our reasonable control, including carrier delays, customs processing, weather conditions, or transportation issues.

If your order has not arrived within the estimated delivery timeframe, please contact our customer support team. We will review the shipment status and provide appropriate assistance.

If a package is confirmed lost after investigation with the shipping carrier, Pungakan will work with the customer to determine an appropriate resolution based on the circumstances.

9. Contact Information

If you have questions regarding shipping, delivery, or your order status, please contact us:

Store Name
Pungakan

Email
hello@pungakan.com

Phone
+44 7951 935801

Business Address
11 Mandeville Close
London SE3 7AQ
United Kingdom

Business Hours
Monday – Friday
9:00 AM – 6:00 PM GMT

Customer Support Response Time
We aim to respond to customer inquiries within 24–48 business hours.