Refund policy
Last Updated: September 4, 2026
At Pungakan, we aim to provide a clear and fair return experience for our customers. This policy explains the conditions, process, and requirements for returns, replacements, and refunds.
Return Window
We offer a 30-day return policy, which means customers may request a return within 30 days after the delivery date.
Customers must contact us before returning any item. Returns sent without prior approval may not be accepted or processed.
Return Eligibility
To be eligible for a return, items must meet the following conditions:
• Items must be unused and in the same condition as received.
• Items must be returned in the original packaging where applicable.
• All included accessories must be returned.
• Proof of purchase, such as an order confirmation or receipt, must be provided.
Items that have been used, damaged, altered, or are not in their original condition may not be eligible for return. For hygiene and safety reasons, used drinkware items may not be eligible for return.
Return Process
To request a return:
1. Contact us at hello@pungakan.com with your order number and the reason for the return.
2. We will review your request and provide return instructions if your request is approved.
3. After approval, we will provide return instructions and the appropriate return address.
4. Please carefully package the item and send it according to the provided instructions.
Please do not send items back before receiving return approval and instructions from our customer support team.
Return Shipping Costs
For customer-initiated returns, including returns due to personal preference, change of mind, or incorrect selection, customers are responsible for return shipping costs.
If the return is caused by an error on our part, such as receiving a defective, damaged, or incorrect item, we will review the issue and provide appropriate return shipping arrangements where applicable.
We do not charge restocking fees.
Defective, Damaged, or Incorrect Items
Please inspect your order after delivery. If you receive an item that is defective, damaged, or incorrect, please contact us as soon as possible with your order details and supporting information.
Please provide:
• Order number
• Description of the issue
• Photos showing the problem
After reviewing your request, we may provide a replacement, refund, or another appropriate solution where applicable.
Refund Process
Once your returned item has been received and inspected, we will review the return request and process any applicable refund.
• We will notify you by email regarding the outcome of your return review.
• Refunds will be issued to the original payment method used for the purchase after the return request has been approved.
After a refund is issued, your bank, card issuer, PayPal, or other payment provider may require additional processing time before the funds appear in your account.
Replacement Options
Replacement options may be available for items that arrive defective, damaged, or incorrect after review by our customer support team.
If you need assistance, please contact us at:
hello@pungakan.com
Late or Missing Refunds
If you have not received your refund after the expected processing period:
• Check your bank account again.
• Contact your payment provider for additional information.
• Contact us if the issue continues.
We will assist you in resolving the issue.
Return Address and Processing
Pungakan operates as an online retailer providing drinkware products to customers in supported destinations.
Return instructions and the appropriate return address will be provided after your return request has been reviewed and approved.
Please do not send items before receiving return instructions from our customer support team.
Order Cancellation
Customers may request order cancellation before the order enters processing or shipment.
Once an order has entered processing or has been shipped, cancellation requests cannot be accepted. Customers may request a return after delivery according to this policy.
Contact Information
Store Name
Pungakan
Email
hello@pungakan.com
Website
www.pungakan.com
Phone
+44 7951 935801
Business Address
11 Mandeville Close
London, SE3 7AQ
United Kingdom
Customer Support Hours
Monday – Friday: 9:00 AM – 6:00 PM GMT
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